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New tool for virtual claim assessment as SaaS solution saves costs and time

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Nuremberg, 01 July 2020

 

By cooperating with U-centrix, a Slovenian software provider for cloud based solutions, Novum-RGI expands its SaaS offer for insurers on the Novum Cloud Platform with a cost-saving, live-video collaboration tool for remote loss adjustment and on-site inspections.

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Due to the corona crisis, social distancing is currently enormously important. Nevertheless, insurers must find ways to continue to examine and assess claims for automotive and property damage during claims settlement. Evaluation of damages can now be done easily remotely. Aestimo is a Skype-like tool that enables on-site damage evaluations instantly no matter the distance. With Aestimo from U-centrix as an SaaS solution on the Novum Cloud Platform, Novum-RGI offers insurers a simple solution which enables the fraud-proof evaluation of claims even without an expert on-site. This not only protects the people involved in assessing the damage, but also reduces costs and increases customer satisfaction.

Instead of having an on-site expert witness, insurers can safely and quickly conduct damage assessments together with the insured via interactive live video call. This does not require any changes to the general handling processes, except that the type of damage assessment is extended by an option that also benefits the insured and saves costs for the insurer. The transparent integration into the process increases customer confidence. In contrast to common video-conferencing methods, an app installation is not necessary, which enables a 1-click convenience for customers.

The secure live video call is started by an encrypted link that the policyholder receives from the insurance employee via SMS. Within just a few minutes, high-resolution photos of the damage are taken jointly and then transmitted to the insurer via a secure connection. This makes the handling process more efficient and reduces customer waiting times. Avoiding incurred experts’ fees and travel costs makes the settlement process much more cost-effective and the pay-as-you-go pricing model of the Novum Cloud Platform means that only the services actually used are paid for.

With the worldwide unique security and compliance concept of the Novum Cloud Platform, insurers both meet the highest security and compliance requirements using the SaaS solution in the cloud and fulfill all regulatory requirements.